Web Services Privacy Policy


This section of our Privacy Policy outlines Code Zeno’s privacy policy and data protection practices relating to our Web Services.

By using our Web Services, you agree to be bound by this Privacy Policy.

If your Personal Information was provided to us by another party, we will have sought their confirmation that you authorised them to provide us with your Personal Information in accordance with this Privacy Policy and that they informed you of your rights to access and request correction of your Personal Information, as set out below.

We may update our Privacy Policy from time to time to reflect changes to applicable law or changes to our business practices. The updated Privacy Policy will be published on this website and the updated policy will apply to all Personal Information held from that time onwards.

1. Personal Information we collect

The Personal Information we collect from or about individuals, is the information that is reasonably necessary for our business purposes including providing software and consulting services to our customers. We may collect Personal Information from or about an individual including their:

  • name
  • phone number/s
  • email address/es
  • residential / business address

We do not have a need to collect sensitive information (such as race, religion, ethnicity, health information, criminal record, sexual orientation, trade union memberships etc.) so will not collect this information.

2. How we collect and hold Personal Information

We collect information from our customers, from individuals, third party service/data providers, Court records, publicly available sources, surveys or authorised parties.

We also may collect Personal Information about our customers, or employees or officers of our customers and prospective job applicants, so that we can meet internal operational requirements, complete business transactions, conduct research, deliver products and services, administer accounts, provide customer support or meet regulatory requirements.

As a provider of Web Services, the information we collect is predominantly in a digital format.

We are serious about the security of the information we collect. To protect this information, we employ administrative steps to ensure that this information is protected against any unauthorised access, disclosure or misuse. In addition to this we also utilise significant technology solutions to protect against unauthorised access or disclosure.

All our employees undertake training in handling information, with particular emphasis on protecting the personal information of individuals. We limit physical and digital access to our premises and computer networks to those that require such access.

We collect information from our customers, from individuals and relevant third-party service providers, where authorised by the relevant individual and or permissible by law.

We also may collect Personal Information about our customers, or employees or officers of our customers and prospective job applicants, so that we can meet internal operational requirements, complete business transactions, conduct research, deliver products and services, administer accounts, provide customer support or meet regulatory requirements.

3. Purpose of collection, holding, using and disclosing Personal Information

We provide a digital means for our customers to perform one or more of their business processes.

Our interaction with Personal Information will be to collect it from our customer or an individual, use the information to perform the business process then return the relevant information to our customer (or the individual). Some of the most common purposes for this will be:

  • Online chat
  • Online bookings
  • Email correspondence
  • Service sign-up
  • Invoicing
  • Troubleshooting

While this list is not exhaustive, any purposes outside of this list will be consistent with those permitted under Privacy Laws.

4. Accessing and correcting Personal Information

Under privacy laws, an individual has the right to access and request correction of any Personal Information we hold about them. We also recognise the need to ensure the information shared with our customers and service providers is accurate so encourage correction of any errors where they exist.

To access Personal Information, you may use the following contact points:

Telephone: 07 3040 6070
E-mail: contact@codezeno.com.au

While we take reasonable steps to ensure that Personal Information is accurate and up to date, we generally rely on our customers, data suppliers and individuals to inform us if the information is inaccurate or incomplete.

Once Personal Information is provided it is important that any errors are corrected, these should be raised through the above contact channels.

5. Making a complaint

While we aim to address matters quickly and efficiently we understand there are times when things may go wrong and an individual may want to make a complaint.

To make a complaint it may be beneficial to sen your complaint through via email to ensure all relevant information is available and there is a record, otherwise please speak with us on the contact number above.

We will address complaints as quickly and efficiently as possible, at a minimum we will acknowledge receipt of a complaint within one business day and commit to investigating the complaint and providing a response within 30 days, provided that we have access to all necessary information. In cases where further information, assessment or investigation is required, we will seek to agree on an acceptable alternative time frame.

If a privacy related complaint continues to be unresolved there may be the option to escalate the matter to an external body, being:

The Office of the Australian Information Commissioner.

6. Disclosure of information overseas

Our company operates across Australia. If we disclose information to our related companies as part of our internal operations, we will comply with Australian law in respect of Australian information.

Our customers may be local or international companies and may have operations overseas, this means we are unaware of what data our customers may disclose overseas. If information is supplied overseas we will take steps to ensure our customers continue to protect this information in line with our Australia privacy laws. Unfortunately, it is not possible to identify those countries where our customers may allow their information to be disclosed to, or accessed from.

In supplying our services, we may utilise service providers, resources, and cloud-based processes located outside of Australia. We use reputable service providers and ensure they have appropriate controls and contractual obligations relating to security of data.

7. Use of Cookies

We do not use cookies on our website.

8. Direct Marketing

The Personal Information provided by our customers (or individuals directly) for this service is not used for Direct Marketing.

9. Contact Us

If you have any questions relating to this Privacy Policy please contact us at contact@codezeno.com.au.

A copy of this Policy, including updates, is available at any time via our website https://codezeno.com.au/ under the Privacy Policy link.

Last updated August 2023